4 results found

1. DO NOT DELETE INCOMPLETE EMAIL BY DEFAULT, ADD RETRY OPTION

   The Setup Database / Data Rention Option: "Do not delete message content of incomplete messages" should be CHECKED by Default AND another Option "RETRY INCOMPLETE MESSAGES" should be added and Also CHECKED by default.

   There appears to be a bug in 2.0.7 and 2.0.8 that is prematurely disconnecting email delivery to our inside email server for specific emails. The killer was that the default behavior of SG 2.0.7 and 2.0.8 is to delete the emails when it cannot complete delivery to the inside domains. There should also be a RETRY mechanism for this.
   I do not know if this was a problem with earlier SG versions.

   In my case, the problem was undetected until after 4 days of testing and 2 days in production the SG appeared to be working excellently with thousands of emails are being processed by the SG. I didn't discover the problem that less than 1% of the emails were being dropped with Result Incomplete and for some specific customer's application ALL of their emails are disconnected and deleted.

   I think the Data Retention option resolves the Deletion of Incomplete emails issue.

   However, I have to take the SG off-line and use our previous email methods until the connection dropping for specific email (compatibility issue?) is solved so 100% valid emails can be processed reliably by SG; and RETRY INCOMPLETE EMAILS option(s) are added to the SG. I bought 2 years subscription, so I really hope we get this issue resolved - and soon..

   The Setup Database / Data Rention Option: "Do not delete message content of incomplete messages" should be CHECKED by Default AND another Option "RETRY INCOMPLETE MESSAGES" should be added and Also CHECKED by default.

   There appears to be a bug in 2.0.7 and 2.0.8 that is prematurely disconnecting email delivery to our inside email server for specific emails. The killer was that the default behavior of SG 2.0.7 and 2.0.8 is to delete the emails when it cannot complete delivery to the inside domains. There should also be a RETRY mechanism for this.
   I do not know if this was… more

   3 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   0 comments  ·  SecurityGateway  ·  Delete…  ·  Admin →
   declined  ·  AdminArron Caruth (VP of Product Development, Alt-N Technologies) responded

   Hello Arnold,

   I’m sorry to hear that you are having problems with SecurityGateway. Please contact our technical support team so they may assist you with resolving the issues. Our support options can be found at http://www.altn.com/Support/.

   Thanks,
   Arron

2. Security gateway has only one way to send. I need a rule engine for the outcoming mails.

   Security gateway has only one way to send. I need a rule engine for the outcoming mails.

   1 vote

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   0 comments  ·  SecurityGateway  ·  Delete…  ·  Admin →
   declined  ·  AdminArron Caruth (VP of Product Development, Alt-N Technologies) responded

   Hello,

   Without additional details we are not able to implement this idea.

   Thanks,

3. authentication mail address + Turing test

   The opportunity (optional) authentication mail address (sender) asking them to enter a code (Turing test) on a web page. This is radical, but requested by our customers.

   1 vote

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   0 comments  ·  SecurityGateway  ·  Delete…  ·  Admin →
   declined  ·  AdminArron Caruth (VP of Product Development, Alt-N Technologies) responded

   Hello,

   Thank you for sharing your idea to implement a challenge response system. At this time we will not be implementing such a system.

   Thanks,
   Arron

4. Improve DKIM options

   Cannot handle DKIM signature structure (field t= is missing for example)

   0 votes

   Vote Vote Vote

   Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   1 vote 2 votes 3 votes Remove votes

   You have left! (?) (thinking…)
   1 comment  ·  SecurityGateway  ·  Edit…  ·  Delete…  ·  Admin →
   declined  ·  AdminArron Caruth (VP of Product Development, Alt-N Technologies) responded

   Hello,

   Unfortunately, without additional information we are not able to consider this suggestion for future versions.

   Thanks,
   Arron