Classify (incoming) mails to info@... by AI/ML, so they can be directly forwarded to the right person/team.
Every company has a main emailaddress (often "info@companyname.com"). Every day hundreds of mails are flooding into that mailbox and somebody has to read and forward them.
It would be great to have a learning system which can be trained to classify mails, e.g. "mail is meant for sales", "mail is meant for accounting", etc.
That would save a lot of time!
With AI/ML this might be easy to do these days.
Klaus
shared this idea
Hello Klaus,
Thank you for sharing your idea to implement automatic email routing based on the content of the message. You can likely achieve some of this already using the content filter or IMAP rules to look for specific content in the body or subject of messages and forward the message based on that content. Your idea to use AI to route the messages will be considered for future versions.
Thanks,
Arron