Include contents of support request in the auto response.
Can we get an acknowledgement stating the contents of the comments entered on the ticket not just "we got your request".
At times I open several tickets at the same time find it difficult to keep on top of them without the specifics in the feedback.
1
vote
Paul Roth
shared this idea
Hello Paul,
We are now including the contents of support requests in our automatic responses.
Thanks again for sharing your idea with us.
Arron