Improvement of group work on emails
Improvement of group work on emails, because it is a difference between this product and others.
- Improved Ticketing processing to support transfers, or multiple recipients.
- Integration of email addresses shared in webmail.
- ...
Thanks
AR
shared this idea
Hello,
Thank you for sharing your ideas with us. The basic ticketing system that was implemented in MDaemon is using public folders. It was never intended to be a full fledged ticketing system and has no concept of assign a ticket or an email. You can simply forward the message to the person you want to "assign" it to, or leave it in the public folder for that person to address.
I'm not sure I understand what you mean by "Integration of email addresses shared in webmail." Can you provide further details?
Thanks,
Arron
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AR
commented
For ticketing, the SPAM folder is not processed.
If I forward an email with a ticket to an internal person, the message is in the public folder submissions.
If I reply to a ticket by copying another person, he will not receive it......
Ticketing requires a lot of modification of CFSysRules.dat to work.
Groupware features that competing products lack can be an asset over Mdaemon in optimizing email flows and decreasing email volumes.Thanks
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AR
commented
In outlook it is possible to put several email accounts, and be able to send from the account you want directly.
In webmail it is not possible and even less on a shared account with several users.