ticketing
Ticketing
Ability to generate a ticket internally, which means an MDaemon account can send an email from common address, creating a new ticket.
Anonymous
shared this idea
Hello Luca,
Thank you for sharing your idea with us. We have a rule that can be manually added that provides the ability to generate a ticket internally. I’ll email you the rule along with instructions.
Also, we are considering adding this rule in future versions.
Thanks
Arron
-
Hello,
Thanks for sharing your idea regarding the ticketing system, This will be considered for future versions.
Thanks
Arron -
Hello,
Thanks for replying. Let me see if I have this correct. You are wanting the ability to compose a new email and send as the submission address of the public folder that has the ticketing option enabled? This would create a new email with a new ticket number for the message that you have composed?
If this is not correct please clarify.
Thanks
Arron -
Anonymous
commented
A message is tagged by ticketing system only if the mail has sent to the common address joined to the the public folder. I, as a MDaemon account, cannot (I suppose it is not possible) open a ticket sending a mail to an external customer using the common address as sender.
I proposed ticketing system to several customers, but in many cases this was a big limitation so they chose to not use ticketing.