36 results found

1. Outlook Plug-in or Method to Send to SpamLearn and NonSpamLearn

   Need an Outlook Plug-in or some easy method for users to send spam that has reached their inbox to send messages to the provided SpamLearn@ address. Likewise there needs to be an easy method to use the NonSpamLearn@. As another user posted, there is no option to flag these on the quaratine views. What is particularly disturbing is that there is no documented procedure for users to flag delivered messages as spam that I can see.

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   under review  ·  AdminArron Caruth (VP of Product Development, Alt-N Technologies) responded

   Hello Paul,

   Thank you for providing your feedback and ideas. We will look into improving the ability to classify messages as spam or non spam for future versions.

   Thanks,
   Arron

2. Security Gateway - sending statistics report with domain name included

   Security Gateway sends statistics reports and only mentions the server name. If you have one domain to monitor then this is no issue. Monitoring multiple domains as administrator it would be nice to see which domain the report is about.
   In my case, I monitor multiple domains but only have one administrator selected so I get a per domain report.
   In this case you can see which domain needs attention most.

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   under review  ·  AdminArron Caruth (VP of Product Development, Alt-N Technologies) responded

   Hello,

   Thank you for your suggestion. We will look into adding the domain name to the statistics reports for future versions of SecurityGateway.

   Thanks again,

   Arron

3. Option to Drop Connection Immediately upon DNSBL or Blacklist IP Lookup Found

   The IP Blacklist and DNSBL actions should have the option to drop the SMTP connection immediately after learning that the source IP is black listed. The reason to drop the connection immediately is to reduce the additional processing that is essentially wasted if the policy is to reject the email.

   The Blacklist IPs and DNSBL should be examined ASAP after connection to minimize the time to decide to drop a listed connection. Dropping the listed connection ASAP reduces the chance of an SPAM or SMTP attack from overloading the SG.

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   under review  ·  AdminArron Caruth (VP of Product Development, Alt-N Technologies) responded

   Hello Arnold,

   I have verified with our developers that the tests are occurring after the RCPT command so that any domain exceptions that exist can be applied. We will consider having the tests occur earlier in the session when no domain exceptions exist for future versions of SecurityGateway.

   Thanks,

   Arron

4. Per domain Authentication

   Sign email received by authenticated server: now DKIM only sign email from authenticated session but you can only defined authentication per user. For example I have Exchange behind SecurityGateway and if I configure authenticaed Send Connector i should also disable "Authentication credentials must match those of the email sender" on security gateway. Doing so if an hacker will stole a single password he will able to send email from any local users....

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   AdminArron Caruth (VP of Product Development, Alt-N Technologies) responded

   Hello,

   Thank you for sharing your ideas with us. I have split your ideas into multiple items.

   If I’m understanding correctly, you would like an option to exclude domain mail server from the requirement for authentication credentials must match those of the email sender. Is that correct?

   I also wanted to mention that Location Screening may help you to secure your server. It allows you to only allow authentication from specific areas of the world. So for example, if all of your users were in Italy, you could restrict SG to only allow SG from within Italy.

   Thanks,
   Arron

5. Same "subject" in too many recepient

   When i see the same subject in 10 o 20 messages from outside world to inside domain with different address (eg: a@one.it, b@two.com, c@three.net) theese messages are sure fake mail. I would like to add XX point to hash subject each day

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   under review  ·  AdminArron Caruth (VP of Product Development, Alt-N Technologies) responded

   Hello Carlo,

   Thank you for sharing your idea to flag messages that have the same subject. I’m concerned that an option such as this might cause too many legitimate messages to be flagged, however, we will consider it for future versions.

   Thanks again,
   Arron

6. Examine Messages in Administrative Quarantine

   Copy a message in Administrative Quarantine with a suspected virus to the administrator's mailbox so they can run various AV tools on it to make sure the message is safe to release to the end user.

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   under review  ·  AdminArron Caruth (VP of Product Development, Alt-N Technologies) responded

   Hi Shane,

   Thanks again for sharing your idea with us to allow potentially infected emails to be delivered to the administrator. While there are still concerns about releasing a potentially dangerous email to anyone, this is no more dangerous than the ability to release the message to the intended recipient. It will be considered for future versions.

   Thanks,

   Arron

7. Spam quarantine delegate user rights

   Allow users to setup delegate rights to their own spam quarantine for other users of Security Gateway.

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   under review  ·  AdminArron Caruth (VP of Product Development, Alt-N Technologies) responded

   Hello Daniel,

   Thank you for sharing your idea to allow users to delegate rights to their own spam quarantine. It will be considered for future versions.

   Thanks,

   Arron

8. Ability to view attachments from emails log

   It would be goo to have the ability to view attachments when browsing the log of messages ?

   Now that we are installing SecurityGateway at all our customers to replace their Barracuda units, we are finding that we often come across this limitation as, often, an end-user asks us to locate a particular email with a specific attachment. On their old Barracuda anti-spam appliances the feature was there.

   With SG we have to get SG to deliver the email and then ask the user if that is the correct attachment - very time consuming !!

   Michel

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   under review  ·  AdminArron Caruth (VP of Product Development, Alt-N Technologies) responded

   Hello Michel,

   Thanks for your suggestion on the ability to view attachments from the email log in SecurityGateway. It will be considered for future versions.

   Thank again,

   Arron

9. IPs and Hostnames exemption list for SPF and Rate Control processing

   Hello Support,

   I would like to make a request for an exceptions list of IPs and Hostnames for SPF processing.

   ---

   Here is the problem. We, and many of our clients (we are an IT company), come from a background of Barracuda anti-spam units.

   On a Barracuda you can specify some hosts or IPs that you want excluded from the Barracuda's equivalent of Security Gateway's SPF processing. Typically one uses that list specifically and only for the hosts addresses of one's Backup MX queues.

   On Security Gateway, you cannot, with the following results :

   a) Internet line goes down, so emails are queued up at the Backup MX Queue ISP.

   b) When the line comes back up, those emails which are now no longer coming directly
   from the senders' servers all fail in Security Gateway on SPF processing (this server is not allowed
   to send emails as "microsoft.com", etc...).

   c) To solve the problem, we whitelist the hostnames of the backup queue but .....
   ............. then hit another problem : because the backup queue servers
   are now whitelisted, none of the standard anti-spam checks are carried
   out by Security Gateway and so a ton of spam gets delivered to the
   client as emails from the backup queue servers are unloaded onto
   Security Gateway !!!

   d) Once all queued up emails are unloaded we then have to take
   out those backup queue hostnames from the whitelist to ensure
   that spam does not get a free ride through Security Gateway.

   I note that on your homepage you are aiming Security Gateway squarely at Barracuda users. I would be grateful, therefore, if you could provide this enhancement in the next version of Security Gateway.

   Here is a screenshot from a Barracuda so you can see for yourselves - it is called TRUSTED IPSs - as you can see, the Barraduda does something quite smart with that setting - it ignores that trusted IP for SPF, Rate Control and IP reputation, but the next IP (the real IP), does not escape the tests :

   Regards,
   Michel

   Hello Support,

   I would like to make a request for an exceptions list of IPs and Hostnames for SPF processing.

   ---

   Here is the problem. We, and many of our clients (we are an IT company), come from a background of Barracuda anti-spam units.

   On a Barracuda you can specify some hosts or IPs that you want excluded from the Barracuda's equivalent of Security Gateway's SPF processing. Typically one uses that list specifically and only for the hosts addresses of one's Backup MX queues.

   On Security Gateway, you cannot, with the following results :

   a) Internet line goes down, so emails… more

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   under review  ·  AdminArron Caruth (VP of Product Development, Alt-N Technologies) responded

   Hello Michel,

   Per feature whitelists will be considered for future versions. In the meantime there is a potential work around which I believe has already been shared with you, but I’ll share it for the benefit of everyone.

   As a short term work around, you can use a custom SIEVE script for the SPF test. You will need to disable the built-in test, and replace it with something like.

   require [“securitygateway”,“reject”,“fileinto”,“envelope”];

   if not ip :is [“80.168.44.51”, “195.8.69.18”, “213.253.3.180”]
   {
   // cut paste text of system generated sieve script here
   if allof(not whitelisted,not auth “succeeded”,not ip “des”) {
   if lookup “spf” “fail” {
   fileinto “spam”;
   }
   if lookup “spf” “softfail” {
   spamscore “2.0”;
   }
   }

   }

   Thanks,

   Arron

10. Showing Whitelisted entries as such in the logs

    Hello,

    Our background is Barracuda and this request is straight from our experience following our switch from Barracuda to Security Gateway.

    At the moment, the SG log shows all delivered mail as "Delivered" in green.

    The problem with this is that, in the first month of fine tuning a new installation, one has to look at each individual "Delivered" mail to work out if it was delivered because it was whitelisted or simply because it passed the spam checks. Then, when you know it passed the spam checks, you then examine it to check if you should blacklist the sender, etc...

    What would be really helpful is this :

    a) Emails that came through because they were whitelisted
    should show as Blue with the word "Whitelisted".
    (The Barracuda uses a black font for "Whitelisted", so
    maybe you should use blue for the font).

    b) Whitelisted emails should have a reason other than the standard "None". For example : "Hostname whitelist", "Email address whitelist", "IP whitelist", "Rule whitelist".

    c) Sorting emails on DELIVERED emails only would then either ignore all whitelisted emails or, better, you could have two sort options : DELIVERED, and DELIVERED OR WHITELISTED.

    Michel.

    Hello,

    Our background is Barracuda and this request is straight from our experience following our switch from Barracuda to Security Gateway.

    At the moment, the SG log shows all delivered mail as "Delivered" in green.

    The problem with this is that, in the first month of fine tuning a new installation, one has to look at each individual "Delivered" mail to work out if it was delivered because it was whitelisted or simply because it passed the spam checks. Then, when you know it passed the spam checks, you then examine it to check if you should blacklist the sender,… more

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    under review  ·  AdminArron Caruth (VP of Product Development, Alt-N Technologies) responded

    Hello Michel,

    Thank you for sharing your idea on providing more detailed logging information for SecurityGateway.

    It will be considered for future versions of SecurityGateway.

    Thanks,

    Arron

11. Security Gateway: SIZE check with Destination MTA during SMTP Session

    During the SMTP session with external MTA, have SG check size with eventual destination MTA

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    under review  ·  AdminArron Caruth (VP of Product Development, Alt-N Technologies) responded

    Hello David,

    Thank you for the additional details. Checking with the MTA for the maximum size allowed will be considered for future versions.

    Thanks,

    Arron

12. Disclaimer directly beneath current reply

    It would be nice to have an option to add a disclaimer only to the current reply part of an email, so that it is always directly beneath the current reply, instead of being added to the far end of the mail body.

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    under review  ·  AdminArron Caruth (VP of Product Development, Alt-N Technologies) responded

    Hello Carsten,

    Thank you for submitting your idea. We will consider it for future versions of MDaemon.

    Arron

13. Read-only administrators

    At present, SG users can have one out of three roles:

    1) global administrator (rw)
    2) domain administrator (domain+ rw)
    3) normal user (mailbox rw)

    I was asked if it is possible to creare read-only administrator users:

    1) global administrator (rw)
    1.1) global read-only administrator (r)
    2) domain administrator (domain+ rw)
    2.1) domain read-only administrator (domain+ r)
    3) normal user (mailbox rw)

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    under review  ·  AdminArron Caruth (VP of Product Development, Alt-N Technologies) responded

    Hello Emanuele,

    Thank you for the additional information. It will be considered for future versions.

    Thanks,

    Arron

14. Long Running (stay connected) and Live Log Display (refresh interval)

    I really like the MDaemon client's log that can be continually live for administrator viewing.
    I would like to see something similar in the SG. I would like to see options for the web client:
    1) Length of time to stay connected before auto logging out

    Options right on the detail Logs and Messages Logs (All, Quarantine, etc) screens:
    2) Automatic Log Refresh (enable/disable checkbox) and refresh interval

    Behavior for the Messages Logs (All, Quarantine, etc.)
    3) Disable Automatic Logging when any of the Message links are clicked. Uncheck the Automatic Logging checkbox immediately when disabling the Automatic Logging.

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    under review  ·  AdminArron Caruth (VP of Product Development, Alt-N Technologies) responded

    Hello Arnold,

    Thank you for your suggestion to add the ability to have the logs updated in real time in the SecurityGateway GUI. We will consider adding this for future versions of SecurityGateway.

    Arron

15. Option to HOLD undeliverable email to invalid email addresses for configured domains

    The SG currently rejects all email not associated with a user account or alias. It would be great to have an option that either passes this email to the inside servers or HOLD the undeliverable email to enable the Admin to determine its disposition or change its Recipient email address.

    The Default for this option should be the current behavior of rejecting email to invalid recipients and replying to the sender with an Non-delivery 550 email.

    This feature is important to us because not all of our customers have 100% typing accuracy when it comes to email addresses. This also enables us to prevent the SG from back scattering non-delivery emails.

    The SG currently rejects all email not associated with a user account or alias. It would be great to have an option that either passes this email to the inside servers or HOLD the undeliverable email to enable the Admin to determine its disposition or change its Recipient email address.

    The Default for this option should be the current behavior of rejecting email to invalid recipients and replying to the sender with an Non-delivery 550 email.

    This feature is important to us because not all of our customers have 100% typing accuracy when it comes to email addresses. This also… more

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    under review  ·  AdminArron Caruth (VP of Product Development, Alt-N Technologies) responded

    Hello Arnold,

    Thank you for submitting your idea. It will be considered for future versions of SecurityGateway.

    Thanks,
    Arron

16. Option to HOLD email sent with "Delivery Failure" result

    Currently the SG does not retain email that it fails to deliver. I propose that there be an option to retain undeliverable email pending review and dispostion by an administrator.
    This would be most valuable for initial configurations where the person setting up the system is trying to develop the best setup between the SG and inside email server(s). The Default for this option can be the current behavior to simply clear messages with permanent delivery failure.

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    under review  ·  AdminArron Caruth (VP of Product Development, Alt-N Technologies) responded

    Hello Arnold,

    Thank you for submitting your idea to add an option to hold inbound email that cannot be delivered to the domain mail server. Enabling the option to not delete message content after a permanent delivery failure should work for you. We will consider adding additional options for the handling of inbound email for future versions of SecurityGateway.

    Thanks,
    Arron